Operations Manager

Location

Estes Park

Type

Full Time

PMI Estes Park is based in Estes Park and we manage vacation rentals. We pride ourselves on exceptional customer service to not only the guests we work with but with our homeowners as well. If you like to travel, meet new people, solve problems, and are extremely organized, this may be the perfect job for you.

Job Description

As a Operations Manager you will work day to day with Vacation Rental Managers/Property Managers to ensure quality and consistent service to short term rental guests, HOAs and Homeowners. You will be responsible for leading a team that manages the Vacation Rental Program, including solicitation of rental management contracts, coordination of housekeeping and maintenance, inspections pre-arrival and post-departure, as well as working with Revenue Management and Reservations teams to maximize rental revenue and occupancy.

Responsibilities

Communicate service expectations to management team and hold team accountable for results, response and internal follow up as warranted
Monitor, support and resolve any owner or guest issues
Support budgeting, reviews, variance reporting and forecasting for multiple departments
Attend HOA/Board meetings to network and support overall Property Management efforts
Interview, hire, train and mentor on-property staff, both management and front line
Lead team including weekly inspections, coordination of repair or maintenance work and communication with homeowner when appropriate
Serve as operational liaison with sales and conference services, supporting office tours as well as management face for owners or HOA
Oversee capital projects for both company owned assets as needed
Communicate goals and responsibilities to management team, track progress towards goals and support achievement of goals
Participate on departmental, company and corporate teams as appropriate

Qualifications

Passion for providing and leading others in providing exceptional service
Bachelor's Degree in Hospitality Administration, Finance or similar
Some experience in hospitality management role qualified candidates will be able to demonstrate experience in multi-property resort setting with individually deeded properties and an HOA component
Some management experience, managing multiple mid-level managers who each have multiple reports
A proven track record of outstanding leadership across a large team of direct reports (not required) but useful
Ability to prioritize tasks to satisfy various stakeholders
Ability to read, comprehend and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact required
Flexible schedule including weekends, nights and holidays
Experience with Property Management software applications such as SMS, PMS and Streamline VRS is preferred
Proficient with Microsoft Office applications - Excel, Word required
Able to lift up to 30lbs and stand for long periods of time
Valid driver's license required

Compensation: $28.00 per hour

This franchise is independently owned and operated. Your application will go directly to the local office and all hiring decisions will be made by the franchisee. All inquiries about employment should be made directly to the franchisee/franchise location and not to the corporate office of Property Management Inc.

PMI Estes Park

About Property Management Inc.

Founded in 2008, Property Management Inc. is a rapidly growing franchise that provides expert property management services to the four pillars of property management: residential, commercial, association and short term rentals. The services and solutions offered by PMI build value for property owners and are unmatched in the property management industry. With hundreds of offices nationwide, we are always looking for talented individuals to join the PMI team.

Company Website: propertymanagementinc.com

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How many years of experience do you have in hospitality management?*

How many years of management experience do you have managing multiple mid-level managers?*

Do you have a valid CAM (Community Association Manager) license?*

Are you able to lift up to 30lbs and stand for long periods of time?*

Do you have a valid driver's license?*

Are you willing and able to commute to our office?*

This position may require you to work certain evenings (for marketing/events) and/or Saturdays. Can you work this schedule?*

Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application?*

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Can you commit to a 40 hour work week, with rotating shifts Monday thru Sunday?*

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Operations Manager

Location

Estes Park

Type

Full Time

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PMI Estes Park

About Property Management Inc.

Company Website: propertymanagementinc.com

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